Armani Hotels & Resorts
Privacy Policy
We take your privacy seriously and are committed to safeguarding your personal information. Emaar Hospitality Group LLC ("Company", "we" or "us") values you as our guest and is committed to protecting your privacy through our compliance with this policy. This policy describes the sources of your personal data that we may collect and our practices for collecting, using, maintaining, protecting and disclosing that information. Please read this policy carefully. By accessing or using our platforms, you agree to this privacy policy.
What information we collect about you
The information we collect may include: information you provide in forms (e.g. when registering, subscribing, using contact or enquiry forms, or requesting services), including name, email, phone number, nationality, address, identification, and payment details; records of your correspondence; and details of transactions you carry out through our Website.
Other information we collect
We may automatically collect details of your visits to our Website (traffic data, location data, logs, resources you access), usage details, browser types, operating system, IP addresses, and information collected through cookies, web beacons and other tracking technologies. This helps us improve our Website and deliver a better, more personalised service.
Tracking in Email Communications (Pixels and Other Tools)
To provide you with a better service, our company includes pixels and other tracking tools (e.g., tracking links) within its emails. These are small, invisible images or lines of code that, when the message is opened or a link is clicked, allow us to collect technical information, such as whether the email was received and read, the date, time, and interactions with the content. We use these tools in our marketing communications. If you have given specific consent to tracking, we use this information to understand whether you like our newsletters and promotions. This allows us to send you relevant offers tailored to your favorite sports and adjust the frequency of the messages. Legal basis: Consent to tracking. Management: You can revoke your consent to tracking at any time and continue to receive (promotional) communications by clicking the specific opt-out link at the bottom of our emails, or through your personal account area.
Why we collect and how we use your information
We use personal information to facilitate reservations and bookings, manage loyalty programmes (e.g. U BY EMAAR), respond to your queries, send you information about our services and offers (you may opt out), personalise your experience, enable benefits from business partners, request feedback and respond to complaints, and for other legitimate business purposes as described in the full policy.
How to contact us
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the contact section below.